Desert IT Solutions

Desert IT Solutions is an outsourced IT support company that runs day-to-day technology for businesses in Las Vegas, Phoenix and Dallas. It looks after systems, networks, backups and telephones so that client staff can concentrate on their own work, with testimonials on its site coming from firms in Nevada and Texas.

What Desert IT Solutions offers

• Managed IT support — routine maintenance of business systems plus ongoing monitoring for security and operational problems.
• Help desk and on-site visits — calls are answered by a person, issues are fixed over a remote connection first, and a technician visits when a remote fix is not possible.
• Business phone service — office telephony that also works for staff away from the building, and it can be bundled with IT support.
• Backup and data centre hosting — protection of backed-up data, with applications and virtual machines hosted in compliant, secure data centres.
• Cyber security — layered protection for on-premises and cloud systems, data and workflows.
• Business internet — supply of internet connections for day-to-day office work.

Who it works with

The company serves businesses of different sizes and sectors in its three metro areas. Reviews on its site come from education and service-industry clients, a realty firm and a service-contracts company in Nevada and Texas.

Key facts

• Based in: Serves Las Vegas, Phoenix and Dallas, USA
• Response target: Support calls picked up within 12 seconds
• Contract terms: No lengthy contracts required