BSS

Founded in Mexico in 2007, Business Support Services runs and protects the technology environments of other organizations. It was founded in 2007 with the aim of running the technology that other organizations depend on, and its site says it helps those clients move towards digital transformation while it looks after their infrastructure. The company says it employs more than 200 specialists and has completed more than 500 projects, and its site lists experience of over seventeen years in managed services.

Managed IT operations for institutions

The core of the offer is managed information technology. The company runs servers, networks through a network operations center, storage, databases, applications, virtualisation and data centers on behalf of its clients, and it operates a service desk with several levels of support. Its stated purpose is to keep a client's technology working reliably so that the client can concentrate on its own business. The site describes the service as a complete package that covers the adoption of new technologies as well as their day-to-day running.

Cloud and data center services

Cloud and data center work comes in two forms. Managed device services cover the equipment inside a data center, and fully managed cloud takes responsibility for a client's cloud environment. The company says this removes the need for the client to buy hardware and software up front, and that clients gain access to newer technology without paying extra for each upgrade. It also says these arrangements remove the risk of equipment becoming obsolete.

Specialist IT consulting and management systems

BSS offers consulting that helps clients put management systems in place. The list covers systems for quality, business continuity, business processes, information security and IT service management. The company says these are backed by certifications under ISO 9001, ISO 20000-1, ISO 27001 and ISO 37001, and by the Mexican MGCIC framework. It presents its consultancy as a way to make an organization's technology decisions repeatable and auditable.

Cybersecurity and a managed security operation

Security is a separate line of work. BSS runs a managed cyber security operations center, protects infrastructure and offers further security services that complement it. The site also promotes a guide to securing mobile devices, and its security material focuses on protecting a company's information from the first point of access.

Migrations and modernisation projects

The firm's case material describes projects in which it moved institutions onto open-source platforms and combined that move with disaster recovery planning. One case describes updating the technology infrastructure of an institution so that its operational availability improved. The company frames the work as a shift from reacting to faults towards preventing them, which is how it describes its managed approach to continuity.

Clients and public record

The company describes its case studies as work for institutions that needed their infrastructure modernised and their operations kept available. Its site also lists technology partners, its certifications, its quality policy and an anti-bribery policy. The company is based in Mexico and describes its offer as one provider for operations, cloud, consulting and security.