Illation

• We cannot change our core contact centre platform
• How can we make remote working a viable and sustainable endeavour?
• We want to offer the best customer experience possible!
• We want to bring our teams together under one secure, supported and centralised work management platform
• We need a solution where all our marketing and creative initiatives come together in one place
• We need a platform where we can plan, manage and collaborate on any project or portfolio
• In UC, how can we ensure a consistent, quality user experience?
• The newly formed teams need our UC to help them collaborate after we've recently completed an acquisition, changed to a WFM or hybrid workspace
• We need a single unified view of our customers
• We need a single view of contact centre performance and customer experience

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illation provides cloud-based telephony and contact centre solutions, with a specialised focus on advanced applications Our solutions offerings cater for customers of all sizes across a range of analyst-rated and specialised products

• Ground Floor, Building 14, Thornhill Office Park, 84 Bekker Road, Vorna Valley, Midrand, 1686