About eClinical

WCG’s training solution mitigates the risks of bias, variability, and human error in clinical trials The result: improved caliber of data; clearer signals; and standardized, accurate studies

WCG Introduces a Transformational Total Safety Solution for Emerging Biopharmaceutical Organizations

How A Top-Pharma Client Transformed Its Safety-Reporting Process, Saving $11.2 Million in One Year

Optimizing Global Safety Reporting in Clinical Trials

Support for Legacy ePharmaSolutions Services

Contact Support by Email

EMAIL US support@epharmasolutions com LOCATION: 212 Carnegie Center Suite 301 Princeton, NJ 08540

Contact Support by Phone

Our Support desk is available 24 hours a day, 7 days a week, using any of the phone number listed below Please note that during our Saturday, Sunday and Holiday hours, Support is limited to password resets via phone calls only For emergency Saturday, Sunday and Holiday support situations, please call us and ask that your call be escalated

Toll Free US and Canada: 1-800-503-9480Toll International: +1-610-832-8098 Mexico: 001-844-211-4286Netherlands: 00-800-3635-0000New Zealand: 00-800-3635-0000Poland: 00-800-141-0031Portugal: 00-800-3635-0000Russia: 810-800-3635-0000Singapore: 001-800-3635-0000South Africa: 00-800-3635-0000South Korea: 002-800-3635-0000Spain: 900-931485Sweden: 00-800-3635-0000Switzerland: 0800-553-701Taiwan: 00-800-3635-0000Thailand: 001-800-3635-0000Turkey: 00800-113-6335UK: 0-800-014-8906Ukraine: 8-800-5047650

Chat with ePharmaSolutions Support

You can access chat support by visiting https://help epharmasolutions com/

I never received my username/password

I received my username/password, but am having trouble logging in

If you are having trouble logging in, please check the following:

Our passwords are case sensitive
Ensure that you are typing in your username/password as it’s listed on your invitation
Usernames generally follow the format of LastName
FirstName with a period separating the two, not a comma
Verify that you are not typing an incorrect character (i
e
using a zero as an “O”)
Beware of copying and pasting the login information, as at times it is possible to copy extra space at the end of a username/password which will invalidate the login
Try manually entering the information instead

I can log in, however, I cannot view the training modules

To view most of our training modules, you will need to have the latest version of Adobe Flash Player installed on your computer If you do not have the latest version, we suggest you upgrade by visiting https://get adobe com/flashplayer/

I’m having trouble viewing PDF files using Google Chrome

By default, Google Chrome uses its own plugin to view PDF documents To enable the Adobe Reader plugin for Google Chrome, follow the instructions listed here Taking these actions may require assistance from your local IT department We strongly suggest consulting your local IT team before making any changes to your computer