hanseatic dialog

hanseatic dialog is a dialogue marketing agency with sites in Bremen and Bremerhaven. It runs telephone sales and customer service for clients, and describes itself as the link between a company and its customers.

Products and services

• Outbound calls: customer acquisition and win-back, cross-selling and upselling, lead generation and market research.
• Inbound service: service hotlines, order taking, response capture and complaints handling.
• Multi-channel handling: phone, email, letters and fax managed in one flow, with reporting across channels.
• Mailings: letter-shop work such as info letters and direct mailings, plus upkeep of data records.
• Field sales and research: field sales management, mystery calls and opinion research.

Who it works with

Its clients are in media, energy, banking and telecommunications. The agency says it takes on the strain when customer enquiries pile up faster than a company can answer them.

Key facts

• Ownership: family-run business
• Locations: Bremen and Bremerhaven