Userlane

Userlane makes software that helps people learn and use business applications without formal training. It places interactive on-screen guidance inside the software people already use, and has more recently added tools to measure how well applications are adopted. It now focuses on regulated industries.

What Userlane offers

• In-app guidance — step-by-step walkthroughs shown directly on screen.
• Application intelligence — reports on which applications and AI tools staff use and where they struggle.
• Contextual assistance — help that appears when a set condition is met.
• Assistant — answers questions from the client's own documentation and hands over to support when needed.
• Validators — checks that catch wrong entries before they are saved.

Who it works with

SaaS companies improving customer onboarding, and organisations in healthcare and life sciences, financial services, manufacturing and pharma that want to roll out software faster with less resistance.