Userlane

Userlane makes a software adoption platform. It helps organisations see how people really use their applications and then gives staff help inside the application at the moment they need it.

Its founding aim was to let anybody use any software without prior training, and it now stresses regulated sectors.

What Userlane offers

• In-app guidance — step-by-step prompts on screen for a firm's own workflows.
• Application intelligence — discovery of which applications and AI tools are actually in use, scored for adoption health and tracked against goals.
• Contextual actions — assistance that triggers by itself when a set condition is met.
• Assistant — answers drawn from a client's own documentation, with a handover to support when needed.
• Validators — checks that catch wrong entries before they are saved.

Who it works with

Healthcare and life sciences, manufacturing and operations, and other regulated or complex enterprises. Earlier material also described SaaS companies using it to ease customer onboarding.

Key facts

• Product type: digital adoption software
• Sector focus: regulated industries