Fonebox

Find more of your best customers

The art of making connections meets the science of connectivity

We bring the full power of the human voice to modern businesses State-of-the-art voice technologies united with human intelligence helps businesses find their voice and connect above the noise

Our unique capability utilises over 70+ voice tech features with the ability to feature stack and create intelligent call experiences optimised to deliver call outcomes simply unheard of

Turning every call into a connection that matters is an art Our Australian on-site, on-demand call centre ensures every call interaction realises the power of the human voice

The technology platform built from the ground up to deliver better human connections Equipped with advanced data driven decision engines capable of handling the most complex routing configurations and activating call handling capabilities at scale All in real-time

End-to-end solutions for all your business needs

• Connect Numbers to hit your numbers
• Support Routing rules to support your business
• Answer The connection centre powered by humans Unlike other telcos, we complement intelligent voice technology with expertise to fuel faster connections for customers, smarter staff connectivity & actionable insights that help continuous improvement

Unlock the true potential of inbound numbers with expertly managed services that makes all the difference

Smarter call flows, intelligent routing paths & optimised menus all customised to align with your workflows & how your customers want to connect

Access Australia’s largest inventory of national & toll free 1300/1800 numbers with instant activation and deployment of services

Switching your existing inbound services including 1300/1800 numbers is what we specialise in regardless of existing complexity or bespoke configurations Enterprise grade migration processes designed to help easily deploy the most complex call flows with zero downtime or hassle

We’ll audit your existing call flows and enhance for better customer experience, reduce routing inefficiencies and pin-point bottlenecks that result in revenue implications

13 Numbers play the backbone of many enterprises that rely on them as the gateway to connect with customers We can help you activate any available 13 number or simply host the existing numbers currently activated

Switching your existing inbound services including 13 numbers is what we specialise in regardless of existing complexity or bespoke configurations Enterprise grade migration processes designed to help easily deploy the most complex call flows with zero downtime or hassle

Phone words or Smart Numbers are available with the 13, 1300, & 1800 number prefixes We’ll help you find and host any smart number of your choice powered by Fonebox’s intelligent suite of over 70+ voice tech feature capabilities and industry leading inbound analytics via our reporting platform

Leverage our expertise when it comes to choosing the most effective smart number with over a million numbers to choose from At Fonebox, rest assured you will always own the number and all rights of use without any of the pitfalls of leasing or renting numbers

Trust us to provide the smarts a smart number deserves with intelligent call routing, handling and reporting capabilities

Local virtual numbers complement national and toll-free numbers by boosting your organisations local presence Choose from local 02, 03, 07 and 08 prefixes in all major cities and states Australia wide Enable the full suite of intelligent voice tech capabilities only Fonebox can activate to fully activate the localisation advantages of your inbound numbers

Fonebox can migrate any existing numbers and service configurations under our enterprise grade migration and deployment process for a seamless transition Fonebox hosts international Inbound Numbers in New Zealand, The United States of America, Canada, The United Kingdom, as well as throughout Europe and Asia – practically anywhere you take your business 0800 Numbers are the 13, 1300, 1800 Number equivalent for New Zealand 0800 Numbers are a great way to market your business to both the North and the South Islands or even your local area

With Fonebox, all number types locally, nationally and internationally can be managed under one roof with seamless caller experiences, data insights and intelligent routing all working together At Fonebox we understand performance can mean different things, not just in numbers Our voice tech capabilities and expertise combine to deliver solutions that go beyond numbers to where it really matters

Customers want to connect faster, businesses want to improve productivity, workflows need to be streamlined, cost efficiencies realised and data driven decisions Meet Fonebox