Encore TeleSolutions

Have your calls answered by a professional receptionist full time, part time or during busy periods

Ensure the safety of your staff and comply with general safety regulations

Be responsive to your customers needs, have all calls answered live and emergencies dispatched

Eliminate telephone tag, have your appointments booked, cancellations rescheduled and reminder calls made

Live answer and call management for you when you are unavailable

EMPLOYEE ABSENCE & INCIDENT REPORTING LINE

Third party tracking and reporting of employee absences and incidents

SIGN UP PROCESS - AS EASY AS 1, 2, 3!

Our account specialist will discuss and determine the type of service, cost and needs of your business Then we will send a contract and a simple-to-complete set up form

You sign the paperwork and complete the set up form (takes approximately 10 minutes) and return it to us We will activate your account within our computer system and send you a detailed draft of the instructions/protocols that we will follow for your review and approval When your approval is received we then train our staff on your account prior to live calls being received You will then have a receptionist available to take your calls!

Topics That Help You Enhance and Maximize Your Business

• Encore Telesolutions Earns Cam-x Award of Excellence September 25, 2019

Encore Telesolutions Earns Cam-x Award of Excellence

You will never get voice mail when you call our office We value your inquiries and we strive to provide timely answers to your questions and requests

Provide your callers with a live answer anytime of the day or night for as little as $6 a day Monthly packages are tailored to your needs and call volumes

As a 54 year old Canadian company, we know the rules and regulations that go along with operating a business To stay informed of changes, we belong to the Canadian Federation of Independent Business, our local Chamber of Commerce and our National Association – CAMX

Solutions Customized to Your Needs

Dispatch, reception services full or part time, call screening, customer service solutions Distribute leads/calls based on area or postal code, 24/7 customer care solutions Live Answer full or part time, dispatch, answers to commonly asked questions

We are available to assist your customers and claim adjusters, dispatch of emergency calls and screening of routine/non urgent inquiries After-hours reception, emergency response, emergency dispatch and safety check in solutions Tier one support services, call prioritizing, data collection and emergency dispatch A live receptionist can provide service description/information, pricing, schedule appointments, take cancellation requests and make appointment reminder calls We are available for your tenants and property owners after-hours or 24/7 Call screening and emergency call dispatch services Reception and message taking solutions after-hours, overflow and 24/7 Call screening, appointment requests, bookings and cancellations, emergency call dispatch A live professional will reassure your callers, assist or re-direct routine inquiries and dispatch calls needing immediate attention Protect your employees with Safety Check In and Out solutions Keep your assembly line running with an employee absence reporting hotline Absences will be reported to management so that a replacement can be implemented, or replacement services can be provided