CuraCall

• Career-Oriented, Dedicated, Full-Time Professionals CuraCall Contact Center Solutions reflects a broad range of technology and business practices that offer a single point of accountability, reducing the total cost of ownership and maximizing your return on investment

"The services CuraCall has provided for our business have been an integral part of our daily operations Not only are the agents thorough, but they are also friendly and very helpful

Customer service is always quick and efficient, making our day-to-day processes seamless In addition to using their services during business hours, we also utilize their supervisory team for our after-hours and weekend needs This unique service keeps us running 24/7

We are thankful and appreciative of the professional service they provide If your business is in need of a way to help streamline customer service and provide analytics for all inbound calls and performance, CuraCall is the answer " Hands at Home Care Services Deanna Sellars, Operations Manager CuraCall provides enhanced multilingual Call Center  Solutions to maximize your staff's efficiency and your diverse cultural patient population

• After Hours Call Center Solutions
• Caregiver Prior to Shift Confirmations
• Referral - Inquiry Management Services - Care Assessment Appointment Scheduling
• In-house English, Spanish, and Language Translation
• Secure Messaging HIPAA Compliant Mobile Application
• Real-time business intelligence reporting
• And many other services See more >>

Workflow Management Built into the CuraCallxRM

Intelligence to maximize productivity in every area of your operations

• Reducing the average time for conflict resolution, improving patient outcomes
• Simple collaboration expands your communications in case coordination
• Increase referrals, due to quicker response times
• Reduce the number of OnCall Staff needed for your 24-hour support
• Ensure PHI through HIPAA Compliance
• Ensuring the Correct OnCall receives the information needed
• Capturing the follow-up notes from the OnCall Coordinator
• Ability to Forward the information to different departments for further follow-up
• ​And many other solutions See more >> We improve workflows across the Home Care Agency from the contact center to the Caregiver to the Patient's bedside It involves everyone on your care teams from Coordinators to Clinical to your Home Health Aides to Human Resources and Payroll Staff, all accessed from a computer, tablet, or phone

No more emails being lost, no more voice mails never being followed up Now, all in one place, streamlined and documented for accountability on every level

Does Your Call Center have to be HIPAA Compliant?