CuraCall

CuraCall is a call management and care coordination provider that works only with home care and home health agencies. It handles after-hours calls, scheduling, caregiver call-outs and EVV compliance around the clock, across several states.

Products and services

• After-hours call center: answers calls outside office hours, including nights and weekends.
• Caregiver confirmations: confirms caregivers before their shifts and handles call-outs.
• Referrals and scheduling: inquiry management and care assessment appointment scheduling.
• Multilingual support: in-house English and Spanish, plus translation.
• Secure messaging: a HIPAA compliant mobile app for secure messages.
• Reporting: real-time business intelligence reporting on calls and performance.

Customers and markets

Home care agencies and home health providers that want their calls and coordination handled outside office hours.

Key facts

• Compliance: HIPAA compliant
• Languages: English, Spanish and translation
• Client retention: 99.8%, as stated on its website