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Business Service Company

Centratel

Centratel is a US answering service that captures calls with live staff for businesses and professionals

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About Centratel

Centratel is a telephone answering service based in Bend, Oregon, and it is staffed by people in the United States. It takes calls for businesses and professionals and passes each message on at once. The company says it uses no artificial intelligence and sends no call handling offshore.

What Centratel offers

  • Call capture: every incoming call answered by a live person, who records the caller's name, number and message.
  • Message dispatch: messages sent to the client straight after the call.
  • 24/7 answering: round-the-clock phone cover for businesses such as HVAC firms.
  • Redundant hosting: two backup hosting sites on the West and East coasts keep calls running through outages.

Who it works with

Selected professions and businesses. Examples in the material include HVAC businesses and medical practices.

Key facts

  • Based in: Bend, Oregon
  • Ownership: 100% U.S. owned and operated, with one owner for 42 years
  • Staff: all telephone service representatives are based in the United States

Profile written by TrustList from the business's own published information, Oct 2026.

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