Answerphone247

Answerphone247 runs a round-the-clock live telephone answering service from the United States. Human operators take calls for small and growing businesses, with a particular focus on medical practices and hospices. The idea is that clients avoid missed calls without hiring extra staff.

What Answerphone247 does

• 24-hour call answering: operators answer general questions or follow the client's instructions.
• Emergency dispatch: urgent calls passed on as directed.
• Live call transfer and overflow: calls connected to the client or staff, or picked up when the office is busy.
• Appointment booking and reminders: plus wake-up calls and employee check-in.
• Secure messaging: encrypted message delivery for sensitive health information, described as compliant with HIPAA.
• Extras: web portal access, chat, virtual receptionist, voicemail and call reports.

Clients

Industry pages cover locksmiths, landscapers, movers, property managers, plumbers and pest control firms, as well as healthcare and home health providers.

Key facts

• Operators: based in the United States
• Staff experience: an average of 14 years in the industry, as stated
• Contracts: no long-term commitment is required