Answer One

Answer One is a telephone answering service serving customers in Kentucky and Tennessee, with a Nashville presence indicated on its website. It takes calls around the clock, every day, using whatever greeting the client chooses. Its operators are trained to act as the link between an organisation and its customers, clients or patients.

Products and services

• Medical answering service: calls for physicians and care teams are answered and passed on.
• Voicemail and fax: messages can be captured and delivered in either form.
• Order entry: operators take orders by phone.
• Message delivery: messages are relayed to the right person.
• Overflow and auto attendant: extra calls are absorbed at busy times and answered automatically when needed.

Customers and markets

Healthcare providers in particular. One hospice client has used the service since 1999 to let patients and families reach nurses, social workers and physicians at any hour.

Key facts

• Availability: 24 hours a day, every day
• Call handling: all calls recorded and archived
• Region: Kentucky and Tennessee