AFS

AFS Holdings is a company registered in Kenya that provides business process outsourcing. Debt recovery is its main service, and it also runs call centre and customer experience work for banks, microfinance institutions, government bodies and commercial clients.

What AFS Holdings offers

• Debt collection: telephone contact, demand letters, skip tracing and field visits, with files returned to the client if unresolved after 90 days.
• Call centre solutions: round-the-clock contact for clients' customers.
• Credit management: credit appraisals, debt restructuring and debt purchase.
• Back-office services: data entry, processing, inventory audits and document scanning.
• Consulting and training: financial management advice and collections training.
• Reporting: portfolio performance reports from data analysts, on request or at set intervals.

Who it works with

Financial institutions, microfinance lenders, public bodies and commercial firms in Kenya and the wider region.

Key facts

• Based in: Kenya
• Staff policy: collectors do not handle cash from debtors
• Software: an in-house debt management system that notifies debtors