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Text Mining Software
Complaint Management:Customer Complaint Tracking
Deployment:Web-Based, Cloud, SaaS
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Boolean Queries
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For Sales
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Complaint Management
Self Service Portal
Forms Management
Social Media Monitoring
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Survey Management
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Complaint Classification
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Customer Complaint Tracking
Issue Tracking
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Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
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Disparate Data Collection
Document Extraction
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Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
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Customer Segmentation
Text Analysis
Email Management
Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
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Gamification
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Churn Management
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Content Management
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Full Text Search
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Knowledge Base Management
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