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Deployment:Web-Based, Cloud, SaaS
Customer Communications Management:Chat / Messaging
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Live Chat
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Third Party Integration
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Canned Responses
Customizable Branding
Geo Targeting
Offline Form
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Enterprise Content Management
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24/7 (Live Rep)
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Online
OCR
Text Editor
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Indexing
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Convert to PDF
Image Pre-processing
Metadata Extraction
Multiple Output Formats
Zone Selection Tool
Customer Service
Queue Management
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Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Virtual Assistant
Workflow Management
Performance Metrics
Self Service Portal
Surveys & Feedback
Social Media Integration
Live Chat
IT Service
Incident Management
Ticket Management
IT Asset Management
Knowledge Management
Service Catalog
Service Reporting
Release Management
Contract Management
Self Service Portal
Call Center
Campaign Management
Real-time Chat
Queue Management
Escalation Management
Call Logging
Call Recording
Predictive Dialer
Interactive Voice Response (IVR)
Blended Call Center
Call Scripting
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Reporting/Analytics
Customer Satisfaction
360 Degree Feedback
Analytics
Survey Management
Feedback Collection
Call Reporting
Complaint Monitoring
Review Management
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Social Sharing
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Review Monitoring
Negative Feedback Management
Review Notification
Data Mining
Machine Learning
Data Visualization
Data Extraction
Statistical Analysis
Predictive Modeling
Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Text Mining
Sentiment Analysis
Predictive Modeling
Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
Topic Clustering
Artificial Intelligence
Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
For Healthcare
For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
Storytelling
Dashboard
Reporting/Analytics
Predictive Analytics
Data Visualization
Data Source Connectors
Data Discovery
Natural Language Search
Query Builder
Self Service Data Preparation
Self-service Analytics
Machine Learning
Visualization
NLP
Predictive Modeling
Statistical / Mathematical Tools
Deep learning
Templates
ML Algorithm Library
Model Training
Complaint Management
Self Service Portal
Forms Management
Social Media Monitoring
Feedback Management
Survey Management
Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
Case Management
Routing
Help Desk
Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
Alerts / Escalation
Automated Routing
Reporting/Analytics
Email Integration
Self Service Portal
IT Asset Management
Interaction Tracking
Macros/Templated Responses
Customizable Branding
Multi-Channel Communication
Real-time Chat
Service Level Agreement (SLA) Management
Social Media Integration
Document Storage
Knowledge Base Management
Remote Access/Control
Social Media Monitoring
Sentiment Analysis
Customer Engagement
Audience Segmentation
Competitive Analysis
Configurable Alerts
Impact Scoring
Influencer Tracking
Reputation Management
Trend Tracking
Dashboard
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Android
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iPhone / iPad
Data Entry
Abbreviation Detection
Data Capture and Transfer
Data Duplication
Data Entry Verification
Data Retrieval
Image Capture
Mis-Keyed Variation Detection
Phonetic Variation Detection
Conversational AI Platform
Speech Synthesis
Sentiment Analysis
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Contextual Guidance
For Developers
Intent Recognition
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ML Algorithm Library
Model Training
Neural Network Modeling
Self-Learning
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IT Asset Management
Procurement Management
CMDB
Customer Communications Management
Interactive Content
Chat / Messaging
Email Distribution
Batch Communications
On-Demand Communications
Personalization
Content Management
Template Management
Video Content
Multi-Channel Communication
Print Management
IVR
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Call Center
Call Logging
Call Recording
Business Intelligence
Dashboard
Benchmarking
Performance Metrics
Predictive Analytics
Ad Hoc Reports
Key Performance Indicators
Profitability Analysis
Publishing / Sharing
Scorecards
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Training
Learner Portal
Mobile Learning
Synchronous Learning
Certification Management
Simulation
Training Companies
In Person
Live Online
Webinars
Documentation
eCommerce
Not Offered
Built in LMS
Academic/Education
Asynchronous Learning
Blended Learning
Built-in Course Authoring
Corporate/Business
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
Email Management
Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
Live Chat
Churn Management
Knowledge Management
Content Management
Collaboration
Full Text Search
Self Service Portal
Discussion Boards
Knowledge Base Management
Cataloging/Categorization
Decision Tree
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