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OCR
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Multiple Output Formats
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Progressive Dialer
Reporting/Analytics
Customer Satisfaction
360 Degree Feedback
Analytics
Survey Management
Feedback Collection
Call Reporting
Complaint Monitoring
Live Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
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Enterprise Content Management
Workflow Management
Mobile Access
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Electronic Signature
Search
Archiving & Retention
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Content Lifecycle Management
Digital Asset Management
Version Control
Collaboration Tools
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Boolean Queries
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Artificial Intelligence
Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
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For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
Storytelling
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Data Visualization
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Data Discovery
Natural Language Search
Query Builder
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Self-service Analytics
Machine Learning
Visualization
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Model Training
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Forms Management
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Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
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Case Management
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Workflow Configuration
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Network Monitoring
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Email Integration
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IT Asset Management
Interaction Tracking
Macros/Templated Responses
Customizable Branding
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Service Level Agreement (SLA) Management
Document Storage
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Remote Access/Control
Review Management
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Response Management
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Review Monitoring
Negative Feedback Management
Review Notification
Data Mining
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Data Visualization
Data Extraction
Statistical Analysis
Predictive Modeling
Fraud Detection
Linked Data Management
Semantic Search
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Data Entry
Abbreviation Detection
Data Capture and Transfer
Data Duplication
Data Entry Verification
Data Retrieval
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Mis-Keyed Variation Detection
Phonetic Variation Detection
Conversational AI Platform
Speech Synthesis
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IVR
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Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
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Sentiment Analysis
Customer Engagement
Audience Segmentation
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Configurable Alerts
Impact Scoring
Influencer Tracking
Reputation Management
Trend Tracking
Dashboard
Deployment
Android
Installed - Mac
Installed - Windows
Web-Based, Cloud, SaaS
iPhone / iPad
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
Email Management
Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
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Churn Management
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Collaboration
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Discussion Boards
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Cataloging/Categorization
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Akio.CX
