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OCR
Text Editor
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Zone Selection Tool
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Progressive Dialer
Reporting/Analytics
Customer Satisfaction
360 Degree Feedback
Analytics
Survey Management
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Call Reporting
Complaint Monitoring
Live Chat
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Third Party Integration
Transfers/Routing
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Canned Responses
Customizable Branding
Geo Targeting
Offline Form
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Mobile Access
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Electronic Signature
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Collaboration Tools
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Boolean Queries
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Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
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For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
Storytelling
Dashboard
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Predictive Analytics
Data Visualization
Data Source Connectors
Data Discovery
Natural Language Search
Query Builder
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Self-service Analytics
Machine Learning
Visualization
NLP
Predictive Modeling
Statistical / Mathematical Tools
Deep learning
Templates
ML Algorithm Library
Model Training
Complaint Management
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Forms Management
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Corrective Actions (CAPA)
Customer Complaint Tracking
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Workflow Configuration
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Network Monitoring
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Service Level Agreement (SLA) Management
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Document Storage
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Remote Access/Control
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Response Management
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Negative Feedback Management
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Data Mining
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Linked Data Management
Semantic Search
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IVR
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Phone Key Input
Survey Management
Text to Speech
Voice Customization
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Customer Engagement
Audience Segmentation
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Configurable Alerts
Impact Scoring
Influencer Tracking
Reputation Management
Trend Tracking
Dashboard
Deployment
Android
Installed - Mac
Installed - Windows
Web-Based, Cloud, SaaS
iPhone / iPad
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
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Text Analysis
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Routing
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Spam Blocker
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Community Management
Content Syndication
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Collaboration
Full Text Search
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Discussion Boards
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Akio.CX
