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OCR
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Convert to PDF
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Zone Selection Tool
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360 Degree Feedback
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Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
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Mobile Access
Document Management
Electronic Signature
Search
Archiving & Retention
Information Governance
Content Lifecycle Management
Digital Asset Management
Version Control
Collaboration Tools
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Sentiment Analysis
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Text Analysis
Boolean Queries
Document Filtering
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Language Detection
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Data Discovery
Natural Language Search
Query Builder
Self Service Data Preparation
Self-service Analytics
Machine Learning
Visualization
NLP
Predictive Modeling
Statistical / Mathematical Tools
Deep learning
Templates
ML Algorithm Library
Model Training
Complaint Management
Self Service Portal
Forms Management
Social Media Monitoring
Feedback Management
Survey Management
Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
Case Management
Routing
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Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
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Reporting/Analytics
Automated Routing
Self Service Portal
Email Integration
Interaction Tracking
IT Asset Management
Customizable Branding
Macros/Templated Responses
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Multi-Channel Communication
Social Media Integration
Service Level Agreement (SLA) Management
Document Storage
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Remote Access/Control
Review Management
Review Request
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Sentiment Analysis
Response Management
Campaign Management
Review Monitoring
Negative Feedback Management
Review Notification
Data Mining
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Data Visualization
Data Extraction
Statistical Analysis
Predictive Modeling
Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Data Entry
Abbreviation Detection
Data Capture and Transfer
Data Duplication
Data Entry Verification
Data Retrieval
Image Capture
Mis-Keyed Variation Detection
Phonetic Variation Detection
Conversational AI Platform
Speech Synthesis
Sentiment Analysis
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Impact Scoring
Influencer Tracking
Reputation Management
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Dashboard
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Android
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Installed - Windows
Web-Based, Cloud, SaaS
iPhone / iPad
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
Email Management
Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
Live Chat
Churn Management
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Full Text Search
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Discussion Boards
Knowledge Base Management
Cataloging/Categorization
Decision Tree
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Ad Hoc Reports
Key Performance Indicators
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Publishing / Sharing
Scorecards
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