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Linked Data Management
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Text Mining
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Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
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Taxonomy Classification
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Artificial Intelligence
Process/Workflow Automation
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Multi-Language
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Virtual Personal Assistant (VPA)
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Query Builder
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ML Algorithm Library
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Forms Management
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Complaint Classification
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Customer Complaint Tracking
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Mis-Keyed Variation Detection
Phonetic Variation Detection
Conversational AI Platform
Speech Synthesis
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Built in LMS
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Built-in Course Authoring
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Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
Email Management
Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker
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Communication Management
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Content Syndication
Feedback Collection
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Gamification
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Full Text Search
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Cataloging/Categorization
Decision Tree