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OCR
Text Editor
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Third Party Integration
Transfers/Routing
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Customizable Branding
Geo Targeting
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Self-service Analytics
Machine Learning
Visualization
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Statistical / Mathematical Tools
Deep learning
Templates
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Complaint Management
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Forms Management
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Corrective Actions (CAPA)
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Email Integration
Interaction Tracking
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Macros/Templated Responses
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Service Level Agreement (SLA) Management
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Data Mining
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Text Mining
Sentiment Analysis
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Text Analysis
Boolean Queries
Document Filtering
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Language Detection
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Taxonomy Classification
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Speech Synthesis
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Configurable Alerts
Impact Scoring
Influencer Tracking
Reputation Management
Trend Tracking
Dashboard
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Android
Installed - Mac
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iPhone / iPad
Data Entry
Abbreviation Detection
Data Capture and Transfer
Data Duplication
Data Entry Verification
Data Retrieval
Image Capture
Mis-Keyed Variation Detection
Phonetic Variation Detection
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
Email Management
Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
Live Chat
Churn Management
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Collaboration
Full Text Search
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Discussion Boards
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Cataloging/Categorization
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Scorecards
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Built in LMS
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Built-in Course Authoring
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Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
102
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