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Database Management
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Multiple Programming Languages Supported
Performance Analysis
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Virtualization
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Application Performance Management
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Trace individual transactions
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Code Refactoring
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Debugging
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Source Control
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Transaction Monitoring
Availability Testing
Event Logs
FTP Monitoring
Mail Server Monitoring
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Encryption
Backup Log
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Local Server Options
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Reporting/Analytics
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Real-time Chat
Queue Management
Escalation Management
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Call Scripting
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Workflow Management
Performance Metrics
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Surveys & Feedback
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Live Chat
Queue Management
Call Center Management
Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Virtual Assistant
Forms Automation
Version Control
Drag & Drop
Forms Creation & Design
Access Controls/Permissions
Archiving & Retention
Collaboration
Full Text Search
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Interaction Tracking
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Remote Access/Control
Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
Alerts / Escalation
Automated Routing
Email Integration
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Service Level Agreement (SLA) Management
IT Asset Management
Inventory Management
Maintenance Management
Cost Tracking
Supplier Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Procurement Management
Requisition Management
IT Management
License Management
Inventory Management
Maintenance Scheduling
Access Controls/Permissions
Compliance Management
Capacity Management
Remote Access/Control
Issue Auditing
Patch Management
IT Service
Release Management
Contract Management
Self Service Portal
Incident Management
Ticket Management
IT Asset Management
Knowledge Management
Service Catalog
Service Reporting
ITSM
Project Management
Asset Tracking
Self Service Portal
Incident Management
Change Management
Configuration Management
Contract/License Management
Availability Management
Problem Management
Release & Deployment Management
Issue Tracking
Project Management
Task Management
Dashboard
Knowledge Base Management
Assignment Management
Escalation Management
Issue Auditing
Issue Scheduling
Recurring Issues
Knowledge Management
Content Management
Collaboration
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Cataloging/Categorization
Decision Tree