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Desktop Virtualization
Namespace Management
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Audit Trail
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Cross Reference System
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JCL Management
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Automatic Approval
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Drag & Drop
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Data Source Connectors
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OLAP
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Database Management
NoSQL
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Multiple Programming Languages Supported
Performance Analysis
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Virtualization
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Availability Testing
Event Logs
FTP Monitoring
Mail Server Monitoring
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Encryption
Backup Log
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Local Server Options
Multiple System Support
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Reporting/Analytics
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Real-time Chat
Queue Management
Escalation Management
Call Logging
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Blended Call Center
Call Scripting
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Workflow Management
Performance Metrics
Self Service Portal
Surveys & Feedback
Social Media Integration
Live Chat
Queue Management
Call Center Management
Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Virtual Assistant
Forms Automation
Version Control
Drag & Drop
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Access Controls/Permissions
Archiving & Retention
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Full Text Search
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Document Storage
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Remote Access/Control
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Alerts / Escalation
Automated Routing
Email Integration
IT Asset Management
Macros/Templated Responses
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Service Level Agreement (SLA) Management
IT Asset Management
Inventory Management
Maintenance Management
Cost Tracking
Supplier Management
Audit Management
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Configuration Management
Contract/License Management
Procurement Management
Requisition Management
IT Management
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Access Controls/Permissions
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Capacity Management
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IT Service
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Incident Management
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IT Asset Management
Knowledge Management
Service Catalog
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ITSM
Project Management
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Cataloging/Categorization
Decision Tree