aiaibot

aiaibot is a Swiss software platform that automates routine customer and staff requests. It started as a chatbot product and now combines chatbots, AI agents and process automation in one system. The company states that data stays in Switzerland, is not sent to the USA and is not used to train models.

What aiaibot offers

• AI chatbot — answers customer questions in chat around the clock.
• Email automation — spots recurring email requests, answers them or routes them by set rules.
• Process automation — runs repeated steps across departments and systems.
• AI agent — takes a request from first contact to final action across several systems.
• Voice assistant — answers spoken questions using verified information from the customer's own sources.

Who it works with

Companies and agencies in many sectors, including public transport, public administration, insurance and care providers. The site says more than 200 companies use the platform.

Key facts

• Based in: Switzerland
• Claimed automation rate: up to 95 percent of standard requests
• Data handling: hosted in Switzerland