CRMS

CRMS stands for Collision Repair Management System, a package from R Software Service, Inc. for auto body shops. It combines shop information and accounting in a single application, and the vendor says earlier versions have been used for over twenty years.

What CRMS offers

• Production and job costing — assigns labour to technicians and tracks the cost of each repair.
• Parts and sublet ordering — includes OE Collision Link parts ordering.
• Sales and payments — reconciles sales against payments and generates customer statements.
• Profit tracking — gross profit can be sorted by many criteria.
• Payroll — handles salary, flat-rate, commission and hourly pay types, plus payroll reports.
• Financials — balance sheet, income statement, trial balance and a chart of accounts.

Who it works with

Collision repair shops that want estimating-to-accounting tasks handled in one place, with links to third-party applications where needed.

Key facts

• Platform: runs on 32-bit and 64-bit Windows as a client-server application with an SQL database.
• Hosting: can also be installed on a remote server in a cloud environment.
• Customer feedback: includes surveys and feedback tools.