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Sectors

Artificial Intelligence Company

GoContact

Cloud-based contact centre software for running daily operations with less IT dependence

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About GoContact

GoContact is a cloud-based contact centre software platform. It is intended to reduce the technical complexity of running a contact centre while giving managers more control over performance and efficiency.

Products and services

Omnichannel dialer: automated outbound calling campaigns that help agents work more productively.
IVR and journeys: interactive voice response and automated call journeys for customer contact.
Smart scripting: dynamic prompts and call flows that guide agents in real time.
Reporting and self service: tools for reporting and for managing the daily work of the operation.
AI automation: automated responses to frequent requests and repetitive tasks, so agents can focus on complex matters.

Customers and markets

The platform is aimed at contact centre operations that want to reduce their reliance on IT staff for everyday changes.

Key facts

Type: cloud-based contact centre software
Part of: the Broadvoice product range, according to its website

Profile written by TrustList from the business's own published information, Oct 2026.

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