Gavagai AB

Discover, track, and act on customer data to improve Customer Experience Analyze reviews, surveys, call transcripts, support tickets, and social media using the Gavagai Explorer Available as a web application and via an API

Companies empowered by text analytics

A technology built for the challenges of a fast moving customer-centric world

Gavagai is designed, built, and trained to enable customer experience teams to investigate what they think is important and to discover what their customers want them to know CX teams can unify their customer experience efforts on a team, corporate, and global level

Our multilingual capability in detecting topics and sentiments and creating multilingual models allows CX teams to conquer the challenge of having multiple versions of the truth by configuring a common set of CX KPIs which dramatically reduces inconsistent processes, contradicting results, and cuts heavy costs related to ineffective, overlapping, and slow market research efforts

Discover your unknown unknowns in minutes! Understand patterns and trends in your customers’ words easily and quickly – without pre-configuring anything – and discover unexpected topics! Easily navigate 1000’s of multilingual customer data Simultaneously manage customer data in multiple languages and obtain your desired insights instantly Recreate topic models in different languages and navigate your data with ease

Build, share, recreate topic models or do it as a team Unify your standards and run local and global projects with your team in full harmony all on our platform and add an edge to your CX activity

Enterprise-grade technology built to scale Scale with Gavagai from end-user analytics for individuals, to team collaboration analytics, to a full corporate level solution for multisite, international CX initiatives

Discover your unknown unknowns with an engine that learns continuously and delivers insights to you without any preliminary definition or training of the business or the industry

Manage omnichannel sources of data simultaneously without any preconfiguration or manual input

Enterprise-grade technology built to scale Go beyond the NPS score and detect valuable insights while also easing your survey process by using 1-2 open ended questions Capture operational performance insights across different geographies, languages, branches, brands, or even stages of your customer’s journey by analyzing contact center data like calls, chats, and support tickets Analyze reviews, social media comments, news, and media to detect important market and trend insights

Based on research by pioneers in the field of language technology

Swedish Technology spun off the Swedish Institute of Computer Science

Supporting 47 languages and 100% native language processing

We have in-house technology for unsupervised learning in our private cloud

Quick and easy functionality to scrape review data from all over the web