DataOrb

Analyze omnichannel data and

empower employees across the organization The customer experience enablement platform for the future of work

Build your organization around

customer wants Track, understand, and take action from omnichannel customer interaction data Empower product, support, and CX leaders with a 360 view of customer interactions across channels

Retrieve insights from customer interactions and enable agents with actionable feedback for growth

Streamline ticket routing based on customer profile, contextual information, and agent affinity

DataOrb for Customer-Centric Leaders

• Deliver timely customer support with care Optimize contact centers with coaching intelligence and skill-based routing

Deliver timely customer support with care

Optimize contact centers with coaching intelligence and skill-based routing

• Build product roadmaps with customer empathy Collect and prioritize issues and customer asks on the product roadmap

Build product roadmaps with customer empathy

Collect and prioritize issues and customer asks on the product roadmap

• Design personalized customer experiences Empower CX teams to understand and act on omnichannel customer insights

Design personalized customer experiences

Empower CX teams to understand and act on omnichannel customer insights

Effective machine learning engines

Integrate best-in-class machine learning services into your API stack

• Real-time NLU An industry-leading NLU engine understands omnichannel utterances and context in real time An industry-leading NLU engine understands omnichannel utterances and context in real time
• Intent Detection The DataOrb Pulse Engine detects intent, reason, and sentiment behind every customer interaction The DataOrb Pulse Engine detects intent, reason, and sentiment behind every customer interaction
• Speech AI Analyze 100% calls with Speech AI to understand tone, courtesy, and speech dynamics like speed, pauses, intensity Analyze 100% calls with Speech AI to understand tone, courtesy, and speech dynamics like speed, pauses, intensity
• Semantic Search Powered by a proprietary Knowledge Graph, DataOrb enables teams to accurately answer business questions from customer data Powered by a proprietary Knowledge Graph, DataOrb enables teams to accurately answer business questions from customer data

Integrate your favorite tools

DataOrb integrates into your existing social channels, CRM, contact center, chat and voice solutions Install in minutes Drive real results in days