Casap

Casap builds AI agents for regulated financial services, and it began with the moment a card dispute or fraud report lands on a bank's desk. Its agents take on the whole case, from the first signal to the final outcome, while the institution's own staff decide how much runs unattended. The company's site announces a $56M Series B and says more than 100 financial institutions use the platform.

Disputes handled from filing to final message

For disputes, Casap says its agents carry out the investigation, issue credits, file chargebacks and write to the consumer, so one case does not pass through several systems and several hands. A Dispute Operations Team Lead at Imprint is quoted saying cases confirmed as won now close automatically. The headline figures on the site are eight days to resolve dispute and fraud claims, four to five times the case volume handled by the same team, and 51% fewer losses.

Fraud, collections, claims and growth

The same approach is applied elsewhere. Fraud agents look into suspicious activity across cards, checks, ACH, wires and accounts, pulling together transaction history, consumer behaviour and risk signals to clear false positives and build evidence for real threats. Collections agents reach people by voice, text and email, adjust outreach to each person's circumstances, negotiate payment arrangements and follow up on promises to pay. Claims agents deal with intake, policy and document review, coverage assessment and missing information, and bring in adjusters when judgment is needed. Growth agents guide people through account opening and loan applications and recover abandoned ones.

Autopilot, copilot and a record of every step

Customers choose what runs on Autopilot and what stays in Copilot with a person in the loop, and Casap recommends a balance from the institution's policies and risk tolerance. Each decision and action is documented with the evidence considered, the policies applied and the reasoning, which the company says gives auditors and regulators an examiner-ready record on demand. Onboarding can start from existing systems, written procedures or even a recording of how the work is done, and the platform connects by API, file upload or inside the tools teams already use. Listed integration partners include Alkami, Candescent, Corelation, FIS, Fiserv, Galileo, Jack Henry, Q2 and Tyfone. Casap's operators can also take on intake and investigation for a customer, with escalations and final decisions left to its staff.

Founders who saw disputes from both sides

Co-founder and CEO Shanthi Shanmugam worked at Robinhood, where she saw that restoring trust after something went wrong meant giving clients a chance to be heard. Co-founder Saisi Peter worked at Chime, where unresolved disputes were one of the main reasons customers left. Casap lists awards including Finovate Fall Best of Show 2025, the Inc. Female Founders 500 for 2026 and the 2026 CB Insights AI 100, and Synchrony Ventures is quoted on its investment in the company.

Key facts

Headquarters: New York People: Shanthi Shanmugam (co-founder and CEO); Saisi Peter (co-founder) Funding: $56M Series B Investors: Synchrony Ventures named on the site Customers named: Chartway, Imprint; more than 100 financial institutions in total Use cases: disputes, fraud, collections, claims, account opening and loans Website: casap.ai