Aveni

We use cutting-edge AI to analyse your conversational data We don’t just help you understand your customers and agents better, but provide you with actionable outcomes across your business, and automate processes for greater efficiency

Get to know us better » Aveni’s platform can act as your company’s ‘central nervous system,’ automatically mining every interaction for valuable information to drive improvements in multiple areas of your business

A new era of risk assurance for

  regulated industries Take coverage from 1% to 100% We fuse state-of-the-art machine learning with human intelligence enabling firms to put data-driven technologies at the heart of their customer strategy and achieve the risk oversight they need as regulatory supervision tightens

Find out how a leading UK bank transformed coverage, efficiency and accuracy of its risk monitoring using Aveni Detect

With Aveni you can...

Achieve 100% coverage, mitigate multiple risks and take remedial action faster with a Machine Line of Defence

Cut-back manual processes and focus assessor activity on the highest risk interactions with Auto QA

Understand your customers and agents better to drive product and service development, customer satisfaction and coaching opportunities

Build higher performing teams by analysing agent interactions and identifying and boosting specific traits of conversational excellence

World-leading AI expertise and engineering excellence at your fingertips ready to develop tailored solutions to meet your specific needs

Build-for-purpose for your industry

Our platform is already trained on words and phrases specific to the financial services and utilities industries and is enhanced by your company-specific terminology

Keep up to date with the latest in Natural Language Processing, news, opinions and Aveni life

Aveni’s 2022 Consumer Duty Resources

As the year comes to an end, it’s a good time to reflect on the events of the past 12 months, both the good and the not-so-good For both the Financial Services industry and

Aveni Detect now available on Genesys AppFoundry to transform Consumer Duty compliance

Aveni Detect is now available on the Genesys AppFoundry ™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences Developed as a ‘Machine Line

CRO Consumer Duty survey findings: Consumer Outcomes not prioritised?

We conducted a consumer duty survey to fully understand the preparedness of CRO and Senior Risk and Compliance Executives for the Consumer Duty, what activities they are prioritising to meet tightening regulations and ensure good customer