Aveni

Aveni builds artificial intelligence products for financial services firms. Its software listens to and reads customer conversations to support risk oversight, quality checks and everyday administration.

What Aveni offers

• Aveni Detect — reviews customer interactions for compliance and vulnerability, aimed at full coverage of quality assurance rather than sampling. It is available on the Genesys AppFoundry marketplace.
• Aveni Assist — an assistant that cuts the admin burden on financial advisers.
• Auto QA — automated quality assurance so human assessors can focus on the riskiest interactions.
• Tailored AI builds — solutions shaped around a firm's workflows and regulatory needs, or co-developed with larger firms.

Who it works with

Financial services and utilities firms, from smaller businesses to large organisations. Named customers include 7IM, Equifax UK, Advanta Wealth and Octopus Money.

Key facts

• Focus: UK Consumer Duty compliance and risk monitoring
• Recognition: named in three Gartner Hype Cycle reports