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IT Product Company

Genesys Telecommunications Lab. GmbH

Cloud contact centre and customer experience software for companies handling conversations across many channels

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  • CRM Development
  • eCommerce
  • Android
  • PHP
  • +11 more
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About Genesys Telecommunications Lab. GmbH

Genesys Telecommunications Lab. GmbH is the German entity of Genesys, which sells customer experience and contact centre software. Its Genesys Cloud platform adds AI features and links customer and employee conversations across voice and digital channels.

What Genesys Telecommunications Lab. GmbH offers

  • Contact centre software — tools for handling customer calls and messages.
  • Omnichannel engagement — consistent service across channels, in the cloud or on premises.
  • AI-assisted customer experience — automation features within Genesys Cloud.

Who it works with

Companies with customer service operations. The German site says thousands of organisations in over 100 countries use the software.

Key facts

  • Platform: Genesys Cloud
  • Deployment: Cloud and on-premises options
  • Reach: Customers in more than 100 countries

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • CRM Development
  • eCommerce
  • Android
  • PHP
  • UI/UX Design
  • E-Commerce Development
  • Mobile App Development
  • .NET
  • Germany
  • Node.js
  • HTML5
  • CSS3
  • React Native
  • Asp.Net
  • iOS App

Rankings

As of 2026-10-05. Organic ranks only; sponsored placements are never ranks.

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