Human Spark

Human Spark is a design and innovation consultancy that carries out strategic design work for large enterprise clients around the world. It uses research and design methods to shape services, products, experiences and stories. Its process is iterative and keeps people at the centre.

Services

• Service design: mapping every touch point across a customer journey and joining them into consistent experiences.
• Product design: focusing on a single touch point, such as an interface, object or packaging.
• Experience design: improving how customers and users move across several channels.
• Storytelling: choosing words, visuals and sounds to move audiences to act.
• Research and implementation: qualitative research and analysis, visual design and follow-through.

Who it works with

Global organisations and enterprise clients. One testimonial on its site describes work on a medical device brand's design vision.