Gratis Technologies - Auto Wall

Gratis Technologies - Auto Wall builds software for the service departments of car dealerships. Its platform pairs two products, techWALL for running the service drive and brainWALL for answering calls and booking appointments. It says the products were built by dealers for the people who run fixed operations.

Services

• techWALL: scheduling, check-in, dispatch and a live route sheet of every repair order, bay and technician.
• Video inspections: unlimited multi-point inspection videos sent to the customer's phone with the estimate.
• Plain-language repair notes: technician shorthand rewritten for customers, with advisor review before sending.
• Two-way messaging: compliant texting and email with customers, plus internal instant messaging.
• brainWALL: an AI service advisor that answers calls and writes appointments into techWALL against live availability.

Who it works with

Service managers, service advisors, technicians and business development centre staff at dealerships.

Key facts

• Integrations: Works with every major dealer management system
• Certification: Certified by Mercedes-Benz USA