Frontline Managed Services

Frontline Managed Services takes over back-office functions for law firms, combining outsourced IT with financial and administrative support. Much of its published material is aimed at legal practices, covering security, billing, accounts receivable and remote working.

What Frontline Managed Services offers

• IT managed services — ongoing management of a firm's IT, including a help desk for staff.
• Financial managed services — accounts receivable management, cash application, billing and eBilling, and general ledger work.
• Administrative managed services — outsourced administration for legal offices.
• IT legal operations — legal operations services built on the ServiceNow platform.
• Office in a Box — a packaged office set-up service.
• Cybersecurity guidance — training and webinars on phishing, ransomware, backup and disaster recovery for law firms.

Who it works with

Its clients are law firms. It exhibits at Association of Legal Administrators events and legal technology conferences, and has hosted a cybersecurity panel in Dallas.

Key facts

• Platforms: ServiceNow for legal operations work
• Partnership: has co-presented a security webinar with Arctic Wolf
• Events: ALA expos in Dallas, Atlanta and Philadelphia, and ILTACON
• Governance: publishes its approach to IT governance and names its leadership team