Connex Telecommunications Inc.

Connex Telecommunications Inc. designs, installs and runs communications technology for organisations, with contact centres at the core of its work. It has been operating since 1996 and runs offices in several parts of North America.

What Connex Telecommunications Inc. offers

• Contact centre and CCaaS — on-premise and cloud contact centre platforms, including managed operation.
• Unified communications and collaboration — voice and team communication systems, also sold as UC as a Service.
• Office monitoring and automation — tools to watch and automate workplace systems.
• CATS — Connex Assurance Testing Solutions, a testing service for communications platforms.
• Infrastructure — the network and hardware base these systems run on.

Who it works with

Connex manages contact centres for some of Canada's largest financial institutions, telecom providers and government bodies, and says more than 80 clients have used its services.

Key facts

• Founded: 1996
• Offices: across North America
• Clients: more than 80
• Focus areas: customer experience, contact centre, unified communications, infrastructure