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App Development Company

comways

Contact centre specialist integrating Salesforce Service Cloud with telephony, CTI and AI bot systems

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About comways

comways is a contact centre consultancy that connects Salesforce's service platform, including Service Cloud Voice and Agentforce Service, with telephony (CTI) and AI or bot tools. Its stated aims are better customer experience, more efficient service and lower running costs for contact centres.

What comways offers

  • Salesforce and CTI integration — linking Salesforce service tools with contact centre telephony, including Vonage.
  • AI and bot solutions — automated agents and bots for customer service channels.
  • Workflow automation — joining back-office applications into one agent screen to remove silos.
  • Value-add services — self-service, post-call surveys, call analysis and agent coaching.
  • Agile delivery — projects run in an agile model, with training so clients can maintain the service themselves.

Who it works with

Customer service departments; the named projects are in Europe. Uponor used comways across 11 EU implementations over two years, and the firm runs briefings with Salesforce, OSF Digital and Capgemini.

Key facts

  • Region: Europe
  • Platforms: Salesforce Service Cloud, Agentforce Service, Vonage
  • Event partners: Salesforce, OSF Digital, Capgemini

Profile written by TrustList from the business's own published information, Sep 2026.

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