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IT Product Company

Aspect Software

Workforce management software for contact centres covering forecasting, scheduling and agent performance

Web Development
WordPress
IT Services
United States of America
+9 more

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Aspect Software cover

About Aspect Software

Aspect Software sells enterprise workforce management software for contact centres. Its platform plans staffing, builds schedules and tracks how teams perform, with an AI feature called Aspect Intelligence that flags risks to service levels early.

What Aspect Software offers

Forecasting — predicts call volumes using several models that adapt to demand.
Scheduling — shift bidding, trading and preference-based rostering that respects labour rules.
Real-time monitoring — alerts on schedule adherence and operational metrics.
Agent self-service — tools giving agents more say over their own schedules.
Deployment choice — cloud, hosted, private or on-premises delivery.

Who it works with

Large contact centres and the managers and agents who run them. The company says it supports more than 400 contact centres and over two million agents.

Key facts

Product focus: workforce optimisation and management
Scale: over 400 contact centres, as stated

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

Web Development
WordPress
IT Services
United States of America
eCommerce
Android
PHP
UI/UX Design
Web Design
HTML5
iOS App
CMS
CSS

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