AktivaMedia

AktivaMedia is an agency in Central America that supports e-commerce brands selling through Shopify. It does two things: codes and maintains Shopify stores, and supplies remote customer service agents who work as part of a brand's own support team. Many of its clients have in-house creative directors and use the agency to turn their designs into working pages.

What AktivaMedia offers

• Shopify development — building stores from designs supplied by the client, with attention to page speed.
• Store changes — anything from small adjustments to a complete new site.
• Customer service outsourcing — trained agents who handle support tickets and can scale up without extra office space or hiring.
• Tool integration — agents work inside the brand's existing tools, such as Shopify, Slack, Zendesk and Google Apps.

Key facts

• Based in: Central America
• Platforms: Shopify, Zendesk, Slack, Google Apps