Grasp Solutions

Grasp Solutions provides live call answering, dispatch and customer support for transport and delivery businesses across the United States. Its staff are real people who work inside a client's own software and processes, and calls are answered in the client's business name.

What Grasp Solutions offers

• Call answering — inbound and outbound calls handled around the clock.
• Dispatch — taking bookings, capturing pickup details and coordinating drivers.
• Customer support — phone, email and chat replies, plus escalation of problems.
• Back-office support — order and shipment information recorded accurately.
• Reservation handling — passenger details, chauffeur reminders and trip updates for limousine firms.

Who it works with

Four groups are named: taxi companies, limousine operators, restaurant delivery businesses and logistics firms. The agents use each client's existing platforms rather than asking them to switch.

Key facts

• Coverage: 24 hours a day, every day
• Region: United States
• Contracts: None required, according to the site