FLG FrontLine Group

FLG FrontLine Group is a division of CBV Collection Services Ltd that takes on customer relationship and back-office work for companies worldwide. Its speciality is first-party work, where its staff act on behalf of the client's own brand. It offers both onshore and offshore delivery from several locations and handles short projects as well as long-term support.

What FLG FrontLine Group does

• First-party collections: recovering overdue accounts while protecting the client's customer relationships.
• Customer care and product support: personalised service for a client's customers.
• Back-office work: accounting and reporting, payroll and transfer agent services.
• Sales and lead generation: agents who carry out pre-sales calls to qualify or rule out leads.

Clients

The group serves clients around the world that want to outsource customer-facing or administrative processes, on either a temporary or ongoing basis.

Key facts

• Parent company: CBV Collection Services Ltd
• History: 97 years in collections and customer care
• Quality control: all calls are recorded and monitored for compliance