Duncan Ashe, P.A.

• Read more about identity theft
• Tax fraud alert for individuals

Common reasons that may cause delays

• We found a math error on your return or have to make another adjustment
• If our adjustment causes a change to your refund amount, you will receive a notice
• You used more than one form type to complete your return
• The form type is identified in the top left corner of your return
• We will return your State tax return for you to complete using the correct form type before we can process your return
• View example of form types
• (link is external)
• Your return was missing information or incomplete
• Sometimes returns are missing information such as signatures, ID numbers, bank account information, W-2s, or 1099s
• We will contact you to request this information so we can process your return
• Please respond quickly so we can continue processing your return
• Your return was selected for additional review
• As refund fraud resulting from identify theft has become more widespread, we’re taking extra steps to review all individual income tax returns we receive to be sure refunds go to the rightful owners
• Additional safeguards can mean that it takes us longer to process your refund
• However, our goal is to stop fraudulent refunds before they’re issued, not to slow down your refund

Refund different than you expected?

We may have made an adjustment to your return that caused a change in your refund You should receive a Notice of Adjustment explaining our change and your new refund amount Review our Received a Notice page for more information about this notice

Click on the FAQs tab on this page for additional information

• How to Submit a Duplicate Return
• Expired, Lost or Undeliverable Checks
• Impact of Other Debts

How can I check the status of my refund?

You can check the status of your refund online by using our Where’s My Refund?(link is external) web service In order to view status information, you will be prompted to enter the social security number listed on your tax return along with the exact amount of your refund shown on line 34 of Form D-400, Individual Income Tax Return

How often are refund checks mailed?

Refund checks are mailed weekly

How long does it take to receive an amended refund?

You should receive your amended refund within six months from the date filed If it has been more than five months since you filed your amended return, please call 1-877-252-3052 for assistance Select the option for l Individual Income Tax then listen for the Refund option to speak with an agent Please do not call 1-877-252-4052 as instructed in the main greeting Interest will be paid on amended refunds at the applicable rate

I have checked the status of my return and I was told there is no record of my return being received. What should I do?

Due to the late approval of the state budget, which included multiple tax law changes, the Department has experienced delays processing returns If you filed your return electronically and received an acknowledgment, your return has been received but may not have started processing Follow the guidance below based on your filing method: If it’s been more than six weeks since you received an acknowledgment email, please call 1-877-252-3052

If it’s been more than 12 weeks since you mailed your original return, you can mail a duplicate return to NC Department of Revenue, P O Box 2628, Raleigh, NC 27602, Attn: Duplicate Returns The word "Duplicate" should be written at the top of the return that you are mailing The duplicate return must be an original printed form and not a photocopy and include another copy of all wages statements (w-2’s, 1099’s, etc ) as provided with the original return

My refund check has been lost, destroyed or stolen. What should I do?

If your refund has been lost, destroyed or stolen, please request another check

I have moved to another address since I filed my return. My refund check could have been returned to the Department as an undeliverable check. What do I need to do to get my check forwarded to my new address?

In most cases, the US Postal Service does not forward refund checks To update your address, please complete the Change of Address Form for Individuals, call the Department toll-free at 1-877-252-3052, or write to: North Carolina Department of Revenue, Attn: Customer Service, P O Box 1168, Raleigh, NC 27602-1168

My refund check is now six months old. Will the bank still cash the check?

A check from the NC Department of Revenue is valid up to six months after the date on the check If a check date is older than six months, you should mail a letter along with the refund check to NC Department of Revenue, Attn: Customer Service, P O Box 1168, Raleigh, NC 27602-1168 Your check will be re-validated and re-mailed to you