inSided

Identify loyal users & increase overall NPS and Customer Satisfaction scores of your customers engaged reduction of incoming questions of customer ideas implemented increase in NPS & CSAT scores

What’s in the box:

• Community platform One central platform for engagement amongst customers in different categories, user-groups

• Promote events, news and back it with advanced gamification

• Learn more One central platform for engagement amongst customers in different categories, user-groups Promote events, news and back it with advanced gamification

• Knowledge base Transform your traditional support portal to a Customer Success knowledge base with guides, tutorials, best practices and user generated content

• Learn more Transform your traditional support portal to a Customer Success knowledge base with guides, tutorials, best practices and user generated content

• Product feedback & ideation Involve customers in product development by stimulating product ideation, prioritization, beta testing and product discussions

• Learn more

Product feedback & ideation

Involve customers in product development by stimulating product ideation, prioritization, beta testing and product discussions

• Product communication Keep customers informed and updated about new product developments, releases and updates to your roadmap

• Learn more Keep customers informed and updated about new product developments, releases and updates to your roadmap

• In-app embeddables Give customers easy access to all relevant knowledge, updates and best practices by offering highly contextual content right inside your product

• Learn more Give customers easy access to all relevant knowledge, updates and best practices by offering highly contextual content right inside your product

Have a brief look at our platform

Integrated with your existing success and support tech stack

• Integrate with Customer Success solutions like Gainsight to create a 360-degree view of the customer, including support and community behavior
• Integrate with CRM tools like Salesforce to provide insight into engagement, behavior and sentiment at account and contact level
• Integrate with help desk tools like Zendesk to escalate tickets and offer 1:1 support for complex questions

Here’s how we’ve helped

Using community as a key channel for high-touch strategy

Cognite enables asset-heavy industries – like oil & gas, power & utilities, and manufacturing – to make better use of their data to improve the efficiency and sustainability of operations With substantial contracts and a growing customer base, Cognite discovered community as a solution for self-service and engagement among customers

• 99% of all customers and partners registered
• 51% increase in engagement from externals

How Gong uses Community to Fuel ARR and Customer Retention

Revenue intelligence platform Gong wanted to provide its customers with a space to connect and learn from each other They found that it resulted in customer retention, product stickiness, and even influenced ARR