inSided

inSided provides software that lets companies run an online community for their customers. The platform brings peer discussions, help content and product feedback into one place, with the goal of cutting support questions and keeping customers engaged. It connects to the customer success, CRM and help desk tools a company already uses.

What inSided offers

• Community platform — a central space for customer discussions, user groups, events and news, with gamification to encourage participation.
• Knowledge base — guides, tutorials, practical tips and user-written content in place of a traditional support portal.
• Product feedback and ideation — a way for customers to suggest and rank ideas, join beta tests and discuss the product.
• Product communication — release notes and roadmap updates shared with customers.
• In-app embeddables — community content, updates and help shown inside the client's own product.

Who it works with

inSided serves companies, often software businesses, that want community-led customer success; one example is Cognite, which serves oil and gas, utilities and manufacturing firms.

Key facts

• Integrations: Gainsight, Salesforce and Zendesk
• Focus: customer success and support deflection