DoTimely

Cleaners, pet sitters and other owners of small crews often lose hours to scheduling calls, paper invoices and chasing payments. DoTimely is software for service businesses that tries to automate that routine, so the owner can concentrate on the work or on life outside it.

Scheduling that cuts the back and forth

The scheduler matches jobs to staff who are free, or lets crew members claim open jobs themselves. Clients can request appointments from within the app, which reduces the need to keep track of phone calls, emails and texts. The software runs on mobile apps and adds GPS tracking and photos so crews can document the job.

Pricing rules, invoices and payments

The invoicing side lets an owner set billing and payment collection schedules once and have the system follow them. Custom client pricing is supported, as are discounts based on invoice amount or service frequency. Surcharges for public holidays, evening work, weekends and additional animals are added automatically, so invoices come out accurate. Clients can view the details of an invoice and pay it through the app, and the company describes tracking, reminders and auto renewal as handled for the owner.

Paying the crew

Pay stubs for staff are generated automatically, including the distribution of tips. Integration with popular tools such as QuickBooks reduces data entry.

Talking to customers

In-app messaging supports text, photos, videos and emojis, while SMS goes to customers' phones and email carries the key notifications. Clients can choose a preferred language, and the company says it wants customers to find information on their own when they want it.

Business figures and cost model

Owners can see schedules, financials and customer information in a single set of business metrics. DoTimely says its fees follow the owner's success, with a small charge for each invoice created rather than a fixed subscription, and it offers support for questions, likening it to an in-house IT department.