Singtel

Description

Company Profile

The Singtel Group is Asia’s leading communications group.
We provide a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions.

Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub.

Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.

We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand).

We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry. Together, the Group serves over 700 million mobile customers around world.

Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation. The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.

The Group Structure

Consumer

Our Consumer operations focus on setting new benchmarks in customer experience to cement the Group’s position as the leading provider of next-generation communication, infotainment and technology services to consumers and small businesses across the Asia Pacific.

We serve consumers in Singapore, Australia and in the emerging markets through our regional mobile associates. Like Singtel and Optus, Airtel, AIS, Globe Telecom and Telkomsel are all established brands in their respective markets and share our commitment to continually invest in our brands, networks, processes to deliver a superior customer experience.

Group Enterprise

Group Enterprise provides companies and governments with comprehensive and integrated ICT solutions that cover mobile, voice and data infrastructure, managed services, cloud computing, IT services and professional consulting.

As a market leader in the Asia Pacific, our suite of ICT solutions is backed up by an extensive data network and infrastructure that spans across key business cities and markets in the region. We also have 66 offices in over 20 countries worldwide.

Vision
To be Asia Pacific’s best communications technology company.

Mission
Breaking Barriers, Building Bonds

We believe that the world is a better place when technology is used to help people and businesses communicate effortlessly.

We make communication easier, faster and more reliable for customers while delivering value to our stakeholders.

Goal
To create sustainable long-term growth, to deliver superior returns to shareholders and positive impact on stakeholders.

Core Values
Singtel’s Core Values underpin our desire to create a unity of purpose across the Group. They reflect our common aspiration to foster a performance-based culture that is open and innovative, and that promotes mutual trust and engagement.

Customer Focus

Our success is based upon our customer focus. We listen to, and connect with, customers and treat them with dignity and respect. By understanding and anticipating their needs, we make it easy for our customers to do business with us. We aim to offer them value and quality services to enrich lives and enhance business success.

Challenger Spirit

The creativity and innovation of our people set us apart. We look for better ways of doing business and share a passion for making a difference. When faced with challenges and opportunities, we do not say “Cannot” but ask “Why not?”. We are tenacious and we compete fairly.

Teamwork

By working as one team with shared goals, we believe we can achieve great things. We value ideas and contributions from everyone. We recognize, respect and value diversity in the team. We develop strong bonds by communicating and sharing knowledge. We encourage open discussion and commit to an agreed position. All of us have a part to play.

Integrity

Our reputation is based upon our ability to fulfill promises to shareholders, customers, and employees. We do so by being honest in our dealings, taking responsibility and being accountable for our actions. We treat everyone the way we would like to be treated. We are proactive in identifying issues and coming up with solutions. We ensure that the highest ethical standards guide us in making decisions.

Personal Excellence

Leadership and superior performance are achieved through the pursuit of personal excellence. We are committed to doing and being the best. We seek continuous improvement and take pride in what we do. We do things to the highest possible standards. We acknowledge the potential of the individual and create opportunities for all to grow and excel. Together, we celebrate our success and achievements.

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