Aroma City Group

• Qualification: B
• E
• /B
• Tech in Computer Science/IT or equivalent technical domain
• Salary: Range between SAR 20,000 to 25,000
• Description: Experience: Minimum4+ years of experience in similar roles ·Experience in service management, SLAs, OLAs, ISO, ITIL and risk management
• ·Knowledge in driving KPIs and continuous improvement of services
• ·Should have handled or participated in audit activities
• ·Knowledge of SAP applications
• ·Solution Manager Tools and processes knowledge is nice to have Tasks:
• ·Develop Service reports on status of live services on a weekly, monthly and quarterly basis or on-demand for ERP & IT Senior Management to satisfy the business need for accurate, timely, relevant and valuable service information to Service Management Manager
• ·Support service division manager for routine Internal & external audits
• This would include the coordination with multiple teams for data population and focal point for any audit observation / implementation
• ·Support IT/ERP in implanting cross-departmental Quality value chain and as well as implementing ISO 20000 Quality Standards
• ·Defines standards for SLA creation and maintains Service Level agreements and ensures needed controls in operations to measure SLA fulfillment ·Set up and Monitor KPIs for Integration Validation in the areas of Operations Handbook, Project Validation & Q[1]Gate Management, Transport Management and Technical Risk Mitigation
• ·Provide Continuous Improvement measures to Service Manger by Monitoring the effectiveness and efficiency of the Incident-management process/ Change Management Process/ Problem Management Process & Service Desk and provided continuous improvement measures or any quality related processes
• ·Setup communication platform including dashboards to ensure transparency for stakeholders – supporting communication to business (reduction in communication breakdowns) promoting high quality in ERP service to achieve customer satisfaction
• ·Evaluate testing requirements and help in developing standard documentation templates for BPDs, FSD, TSD, Test case
• ·Any audit related activities arising from cybersecurity observations More Tasks: ·Develop Service reports on status of live services on a weekly, monthly and quarterly basis or on-demand for ERP & IT Senior Management to satisfy the business need for accurate, timely, relevant and valuable service information to Service Management Manager ·Support service division manager for routine Internal & external audits This would include the coordination with multiple teams for data population and focal point for any audit observation / implementation ·Support IT/ERP in implanting cross-departmental Quality value chain and as well as implementing ISO 20000 Quality Standards ·Defines standards for SLA creation and maintains Service Level agreements and ensures needed controls in operations to measure SLA fulfillment ·Set up and Monitor KPIs for Integration Validation in the areas of Operations Handbook, Project Validation & Q[1]Gate Management, Transport Management and Technical Risk Mitigation ·Provide Continuous Improvement measures to Service Manger by Monitoring the effectiveness and efficiency of the Incident-management process/ Change Management Process/ Problem Management Process & Service Desk and provided continuous improvement measures or any quality related processes ·Setup communication platform including dashboards to ensure transparency for stakeholders – supporting communication to business (reduction in communication breakdowns) promoting high quality in ERP service to achieve customer satisfaction ·Evaluate testing requirements and help in developing standard documentation templates for BPDs, FSD, TSD, Test case ·Any audit related activities arising from cybersecurity observations

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