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Text Mining Software
Customer Satisfaction:Analytics
Help Desk:Service Level Agreement (SLA) Management
Social Media Monitoring:Impact Scoring
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Customer Engagement:Analytics
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OCR
Text Editor
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Multiple Output Formats
Zone Selection Tool
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Third Party Integration
Transfers/Routing
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Mobile Access
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Electronic Signature
Search
Archiving & Retention
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Content Lifecycle Management
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Version Control
Collaboration Tools
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Text Analysis
Boolean Queries
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Predictive Analytics
For Sales
Chatbot
Multi-Language
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For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
Storytelling
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Query Builder
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Machine Learning
Visualization
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Deep learning
Templates
ML Algorithm Library
Model Training
Complaint Management
Self Service Portal
Forms Management
Social Media Monitoring
Feedback Management
Survey Management
Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
Case Management
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Ticket Management
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Network Monitoring
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Document Storage
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Remote Access/Control
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Negative Feedback Management
Review Notification
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Machine Learning
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Statistical Analysis
Predictive Modeling
Fraud Detection
Linked Data Management
Semantic Search
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Data Entry
Abbreviation Detection
Data Capture and Transfer
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Data Entry Verification
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Android
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Web-Based, Cloud, SaaS
iPhone / iPad
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
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Text Analysis
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Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
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Analytics
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Gamification
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Churn Management
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