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OCR
Text Editor
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Multiple Output Formats
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360 Degree Feedback
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Live Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking
Canned Responses
Customizable Branding
Geo Targeting
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Enterprise Content Management
Workflow Management
Mobile Access
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Electronic Signature
Search
Archiving & Retention
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For Sales
Chatbot
Multi-Language
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For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
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Predictive Analytics
Data Visualization
Data Source Connectors
Data Discovery
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Query Builder
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Machine Learning
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Statistical / Mathematical Tools
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Service Level Agreement (SLA) Management
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Document Storage
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Negative Feedback Management
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Data Mining
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Fraud Detection
Linked Data Management
Semantic Search
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Data Entry
Abbreviation Detection
Data Capture and Transfer
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Android
Installed - Mac
Installed - Windows
Web-Based, Cloud, SaaS
iPhone / iPad
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
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Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
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Routing
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Canned Responses
Whitelisting/Blacklisting
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Shared Inboxes
Signature Management
Spam Blocker
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Communication Management
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Content Syndication
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Video Content
Gamification
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Churn Management
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Full Text Search
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Discussion Boards
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Cataloging/Categorization
Decision Tree
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