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OCR
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Live Chat
Screen Sharing
Third Party Integration
Transfers/Routing
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Canned Responses
Customizable Branding
Geo Targeting
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Electronic Signature
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Boolean Queries
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Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
Topic Clustering
Artificial Intelligence
Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
For Healthcare
For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
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Query Builder
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Visualization
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Deep learning
Templates
ML Algorithm Library
Model Training
Complaint Management
Self Service Portal
Forms Management
Social Media Monitoring
Feedback Management
Survey Management
Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
Case Management
Routing
Help Desk
Ticket Management
Workflow Configuration
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Network Monitoring
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Document Storage
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Remote Access/Control
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Negative Feedback Management
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Deployment
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Data Entry
Abbreviation Detection
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Text to Speech
Voice Customization
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Configurable Alerts
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Training Companies
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Documentation
Built in LMS
Not Offered
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Built-in Course Authoring
Corporate/Business
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
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Predictive Analytics
Negative Feedback Management
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Text Analysis
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Routing
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Queue Management
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Spam Blocker
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Content Syndication
Feedback Collection
Analytics
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Gamification
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Discussion Boards
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Cataloging/Categorization
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Strategic Planning
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