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Service Desk Software
Digital Asset Management:Asset Library
Deployment:Web-Based, Cloud, SaaS
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Requirements Management
Task Management
Collaboration
Status Tracking
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Change Management
Reporting
Stakeholder Defined Attributes
Master Data Management
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No-Code
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Third Party Integrations
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Workflow Management
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IT Service
Release Management
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IT Asset Management
Knowledge Management
Service Catalog
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Employee Communication Tools
Event Calendar
Surveys & Feedback
Activity/News Feed
Blogs
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Knowledge Management
Audio / Video Conferencing
Chat / Messaging
Employee Directory
Newsletter Management
Live Chat
Website Visitor Tracking
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Low Code Development Platform
Deployment Management
Iteration Management
Visual Modeling
Workflow Management
Templates
Drag & Drop Assembly
Integrations Management
Web/Mobile App Development
Business Process Automation
AI-assisted Development
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Data Aggregation and Publishing
Performance Monitoring
Requirements Management
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Campaign Management
Real-time Chat
Queue Management
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Call Logging
Call Recording
Predictive Dialer
Interactive Voice Response (IVR)
Blended Call Center
Call Scripting
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Digital Asset Management
Version Control
Workflow Management
Reporting/Analytics
Search/Filter
Customizable Branding
Asset Categorization
Asset Library
Asset Sharing
File Conversion
Metadata Management
Mobile App
Document Management
Version Control
Collaboration Tools
Electronic Signature
Offline Access
Compliance Tracking
Document Indexing
Document Assembly
Document Archiving
Document Retention
File Recovery
File Type Conversion
Optical Character Recognition
GDPR Compliance
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PIA / DPIA
Policy Management
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Full Text Search
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Knowledge Base Management
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Task Management
Mobile Access
Lead Scoring
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Quotes/Proposals
Territory Management
Social Media Integration
Calendar/Reminder System
Document Storage
Internal Chat Integration
Lead Generation
Marketing Automation Integration
Cloud Communication Platform
File Sharing
Call Center
Call Recording
Call Routing
IVR / Voice Recognition
Audio / Video Conferencing
Chat / Messaging
Fax Management
Business Process Management
Access Controls/Permissions
Collaboration
Alerts/Notifications
Business Process Automation
Business Rules Management
Process Change Tracking
Process Mapping
Process Modeling & Designing
Visual Workflow Management
Application Development
Software Development
Collaboration Tools
Compatibility Testing
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No-Code
Reporting/Analytics
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Source Control
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Asset Tracking
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Help Desk
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Interaction Tracking
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Real-time Chat
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Document Storage
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Remote Access/Control
Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
Alerts / Escalation
Automated Routing
Email Integration
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Service Level Agreement (SLA) Management
Service Desk
SLA Management
Mobile Access
Self Service Portal
Remote Control
Incident Management
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IT Asset Management
Procurement Management
CMDB
Support
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Online
24/7 (Live Rep)
Training
eCommerce
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Corporate/Business
Learner Portal
Mobile Learning
Synchronous Learning
Certification Management
Simulation
Training Companies
In Person
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Documentation
Not Offered
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Android
Installed - Mac
Installed - Windows
Web-Based, Cloud, SaaS
iPhone / iPad
104
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Infinity ECM
