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Customer Service:Performance Metrics
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Live Chat
Website Visitor Tracking
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Professional Services Automation
CRM
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Multiple Data Sources
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Automated Testing
Hierarchical View
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Parameterized Testing
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Supports Parallel Execution
Test Script Reviews
Unicode Compliance
Workflow Management
Task Management
No-Code
Mobile Access
Document Management
Access Controls/Permissions
Calendar Management
Compliance Tracking
Forms Management
Customizable Dashboard
Business Process Automation
Graphical Workflow Editor
Third Party Integrations
Workflow Configuration
Customer Service
Workflow Management
Performance Metrics
Self Service Portal
Surveys & Feedback
Social Media Integration
Live Chat
Queue Management
Call Center Management
Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Virtual Assistant
Contact Center
Collaboration Tools
Reporting/Analytics
Quality Management
Queue Management
Auto Dialer
Interactive Voice Response (IVR)
Automated Routing
Chatbot
Workforce Management
Agent Interface
Computer Telephony Integration
PDF
Digital Signature
Encryption
Annotations
Convert to PDF
Merge / Append
PDF Reader
Watermarking
OCR
Text Editor
ID Scanning
Multi-Language
Indexing
Batch Processing
Convert to PDF
Image Pre-processing
Metadata Extraction
Multiple Output Formats
Zone Selection Tool
Electronic Data Capture
Audit Trail
Data Verification
Forms Management
Data Capture
Document Indexing
CRF Tracking
Clinical Study Management
Distributed Capture
Document Imaging
Remote Data Capture
Data Entry
Abbreviation Detection
Data Capture and Transfer
Data Duplication
Data Entry Verification
Data Retrieval
Image Capture
Mis-Keyed Variation Detection
Phonetic Variation Detection
Conversational AI Platform
Sentiment Analysis
Reporting/Analytics
Live Chat
Multi-Channel Communication
Chatbot
Multi-Language
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Pre-Configured Bot
Speech Recognition
Speech Synthesis
Document Management
Version Control
Collaboration Tools
Electronic Signature
Offline Access
Compliance Tracking
Document Indexing
Document Assembly
Document Archiving
Document Retention
File Recovery
File Type Conversion
Optical Character Recognition
Data Extraction
Disparate Data Collection
Document Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Business Process Management
Access Controls/Permissions
Collaboration
Alerts/Notifications
Business Process Automation
Business Rules Management
Process Change Tracking
Process Mapping
Process Modeling & Designing
Visual Workflow Management
Business Intelligence
Dashboard
Benchmarking
Performance Metrics
Predictive Analytics
Ad Hoc Reports
Key Performance Indicators
Profitability Analysis
Publishing / Sharing
Scorecards
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Robotic Process Automation
Analytics
Optical Character Recognition
Code-free Development
Attended Automation
Image Recognition
Integration into Third Party Applications
Process Builder
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iPhone / iPad